FREQUENTLY ASKED QUESTIONS

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How do I get events?

Looking to schedule or report an organized play event at your store? You'll need to be part of the Wizards Play Network (WPN) to get started!

If you're a store owner, sign up to join the Wizards Play Network.

If you're a tournament organizer looking to run events for an existing WPN retail location, sign up here.

Once your store has joined the WPN, you'll be able to schedule and report events for Magic: The Gathering, Dungeons & Dragons, and Kaijudo*. Your store's future events will appear on our Store & Event Locator for new and existing players to see!

As your store moves up in the WPN, you'll gain access to additional programs such as Friday Night Magic. You'll unlock more exciting benefits at each WPN level!

* Kaijudo programs are available only in North America.

Magic Open House

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What is Open House?

Magic Open House is a new-player friendly event designed to introduce players to the game and the social benefits of in-store play.

Open House events include on-demand tutorial sessions with free Welcome Decks and a lightly structured Standard event.

How should I use the Open House kit materials?

Welcome Decks should be given to any new player to get them started. The mentoring player or employee will take half of the Welcome Deck and give the new player the other half. After demoing the game with a few simple matches, both halves can be combined into one 60-card deck and given to the new player.

The participation promo can be awarded to anyone who shows up, but should be prioritized to new players, players that recruited a new player, and players who helped teach the game.

Magic League

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How should I award prizing for League?

Award a Magic League participation promo to any player that participates in ten League matches.

As with any WPN event, additional prizing for your League is up to you. Many retailers choose to award prizes based on match participation as opposed to wins and losses.

You could also consider offering incentives for recruiting new players to the League or helping new players with deckbuilding.

How should I distribute booster packs for League?

The best practice is to distribute one booster pack each week on the scheduled meetup day, and another if a player has lost three matches since receiving their last pack.

How do I make sure that players do not alter their pools outside of the packs provided for League?

Depending on how competitive your league is, you may not need to monitor your players' league pools.

If you do feel the need to do so, you can keep league decks and match slips in the store to guarantee the integrity of the results. You can also use the set checklists found here.

Can players alter their decks between matches?

Yes. Players can update their decks after receiving new packs or in-between matches.

How do I track wins and losses for Magic League?

Tracking wins and losses is not required, and many organizers simply track participation and award prizes based on completed matches.

However, you're free to track records however is convenient. Players can track records on their own using League match cards. There's also a poster available on our marketing materials page. Many stores choose to use a spreadsheet app like Excel or Google Sheets.

How do I run and report Magic League?

Start players with three boosters and sell them another each week, plus another after three losses. They can track their own records and battle any time you're open.

Each week, on your designated league meetup day (the day you scheduled in WER), report a Magic League event including anyone that participated that week. You will input wins and losses in WER.

A weekly meetup is strongly recommended but not required.

Draft Weekend

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How do I sign up for Draft Weekend?

Simply opt in to the promotion during the scheduling window for a given set. Then, you will want to schedule individual draft events for that weekend.

What is Draft Weekend?

Just when the appetite for a new draft environment peaks, Draft Weekend satisfies it.

During the Saturday and Sunday following release, this program allows you to award a participation promo to anyone that attends a booster draft in your store.

How do I hand out Draft Weekend promos?

Any player who participates in a draft event in your store on the Saturday or Sunday following release will be eligible to receive a promo.

Friday Night Magic

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How do I issue the FNM promo cards?

At your discretion, issue Friday Night Magic promo cards equal to the number you received for that week (Core: 4 per week; Advanced: 8 per week; Advanced Plus: 16 per week).

What do "Tournament" and "Casual" mean?

In "Tournament" events, players receive Planeswalker Points based on match wins (3 points per win, 1 point per draw). These events require a minimum of 8 players and 3 rounds.

In "Casual" events, players receive exactly one Planeswalker Point, regardless of performance. These events require only two players and do not require rounds.

How much should I charge for my events (FNM, Prerelease, etc)?

Admission costs are entirely at your discretion. You're free to set them according to the best interests of your players and your business.

How do I schedule Friday Night Magic?

Note: Friday Night Magic is exclusive to Core Level and above stores.

Didn't work? Contact your local support office.

What are the prizes for FNM?

Three different double-sided foil tokens: Issue these at your discretion at your FNM events.

Quantities:

  • Core level: 4 per week
  • Advanced level: 8 per week
  • Advanced Plus level: 16 per week
How many events can I run for FNM?

Starting with Friday Night Magic events in January 2015, Core level and above stores can schedule up to three events in formats with a 1x Planeswalker Point multiplier (Ranked), and up to three events in any format with a single Planeswalker Point (Casual) each week.

If you want to offer more, you can schedule additional events in WER on Friday night and run them as you would an FNM.

What formats can I run at FNM?

FNM can be run in any format.

How do I sign up for FNM?

Schedule your FNM events in Wizards Event Reporter up to the 7th of the previous month (Example: June FNM is available for scheduling between April 8th and May 7th).

Am I eligible to run FNM?

WPN locations of Core level and above are eligible to run FNM.

What is Friday Night Magic (FNM)?

A weekly night of Magic: The Gathering gameplay, occurring every Friday. Core level and above WPN retailers who schedule Friday Night Magic receive a no-charge kit of tools to help them offer a great Magic experience.

Prerelease

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What is a Prerelease Party?

Prerelease Parties are casual, open play events with no pairings and no round structure, designed to enable the maximum use of Prerelease Packs.

The idea is, with a Prerelease Party on the calendar, you never have to turn anyone away. So long as you've got product, you've got something to offer.

Note that Prerelease Party attendance will not count towards future Prerelease allocations and should only be scheduled in addition to your traditional, ranked Prerelease events. See more information here.

How can I increase my allocation for future sets?

The best way to increase your allocation for future sets is to use 100% of the product allocated to you in sanctioned Prerelease events.

What if my players want to use their Prerelease packs in a Booster Draft?

Those packs belong to your players, so they're free to use them as they choose. However, Booster Drafts can only be sanctioned after the official launch date.

What should I do with extra Prerelease packs?

Before the official launch date, Prerelease packs are solely for use in sanctioned Prerelease events.

After the official launch date, Prerelease packs may be used or sold at your discretion.

I just got my Prerelease allocation numbers. What does "growth product" mean?

Some stores are offered additional product, in case they feel their allocation won't cover demand. For each 20 Prerelease packs of growth product ordered, stores must order one additional booster box to use as prizes (the additional booster boxes are purchased at the store's expense).

How much should I charge for my events (FNM, Prerelease, etc)?

Admission costs are entirely at your discretion. You're free to set them according to the best interests of your players and your business.

How do you determine Prerelease event allocation?

We base your Prerelease event allocation on the number of players you had in the last similar set size Prerelease event.

Store Championship

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Can players earn byes for Store Championship?

No.

Can I make Store Championship invite-only?

No.

Can I do a redraft for the Top 8 at Store Championship?

If your event is Standard, run the Top 8 as Standard too. If you do Sealed or Draft, you can do a redraft for the Top 8. Just make sure that's known in advance.

Does Store Championship have to be Standard?

You can schedule Store Championship as Standard, Draft, or Sealed.

Scheduling for the new Magic set is open. Why don't I see Store Championship?

Store Championship occurs late in the season, so scheduling coincides with the following set. For example, scheduling for Rivals of Ixalan Store Championship coincides with the scheduling window for Dominaria.

What should I do with Store Championship promo materials if my event doesn't fire?

All leftover promotional materials may be used to promote in-store play after the following Standard-legal set launches.

Premier Play (PPTQs, GPTs, etc.)

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Can I combine my WPN premier event (PPTQ, RPTQ, etc) with a third party event (SCG IQ, TCGPlayer Maxpoint Series)?

No. To avoid confusion over prize and event criteria, these events must remain separate, with separate prize pools.

However, running these events separately but in tandem at the same location is permitted. This can be an efficient way to create a deeper play experience.
 

How many Swiss rounds should run at my PPTQ?

This depends on the number of players in the event. Consult Appendix E from this document or let Wizards Event Reporter calculate this for you automatically.

How can I avoid scheduling conflicts with my PPTQ?

There are two ways to do this—one for before the scheduling window closes, and one for after.

Before the scheduling window closes:

1. Go to our Store and Event Locator.

2. Choose "Search Options" and check the "Magic Preliminary Pro Tour Qualifier" box.

3. Enter your geographic information and choose "Go."

4. This will generate a list of all nearby stores with a Preliminary Pro Tour Qualifier scheduled. To find the date of their event, choose the store, then filter their events to show only Preliminary Pro Tour Qualifiers.

Dates and formats are subject to change. Please contact the store running the event for the most up-to-date information.

If you need to change the date or format of your PPTQ before the scheduling window closes, simply cancel your event and schedule a new one with the correct information.

After the scheduling window closes:

1. Go to the Preliminary Pro Tour Qualifier page on magic.wizards.com.

2. Choose the Fact Sheet for the PPTQ you'd like to check for conflicts.

3. On the Fact Sheet page, choose "Schedule."

4. Use your browser's search feature (usually CTRL+F) to find stores in your area (it's better to search by region than by city or store name).

The schedule is subject to change. Please contact the store running the event for the most up-to-date information.

If you need to change the date or format of your PPTQ, please contact your local Support Team and they'll be happy to look into it with you.

How do I change the date or format of my PPTQ?

Contact your WPN Retail Support representative to discuss any possible changes.

I meet the criteria. When will I be chosen for a Regional PTQ?

Some areas will have more than one qualified candidate, and we'll do our best to rotate between eligible stores.

How do I get selected for a Regional PTQ?

Selected stores will be high-capacity Advanced Plus locations in large population centers.

Selected stores will also be willing and able to run a large event, as well as sign and honor an Event Organizer Agreement.

What is a Regional Pro Tour Qualifier?

Regional Pro Tour Qualifiers (PTQs) are invitation-only events available to a select group of WPN stores hand-chosen by Wizards.

Top competitors at Regional PTQs earn a spot on the Pro Tour.

When can I run Preliminary PTQs?

WPN stores of Advanced Level or above can run one Preliminary PTQ per season (there are 4 seasons per year), on any weekend besides Prerelease.

As Preliminary PTQs become available, they will appear in Wizards Event Reporter under "Program and Promotion Scheduling" as well as on our Events Page.

How do I run a Preliminary Pro Tour Qualifier?

Schedule it in Wizards Event Reporter, choose a format (Standard, Sealed Deck, or Modern), and secure a certified judge of level 2 or above to oversee the event.

What is a Preliminary Pro Tour Qualifier?

Preliminary Pro Tour Qualifiers (PPTQs) are in-store events available to all Advanced level and above WPN stores, which are the first step for players on the path to the Pro Tour.

The winner of a Preliminary PTQ earns an invitation to a Regional PTQ, where players make their final bid for a spot on the Pro Tour.

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D&D

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Where can I get content for my weekly D&D events?

Content for D&D Adventurer's League can be purchased at DungeonMastersGuild.com for the cost of a few dollars.  

How do I remove a Dungeon Master from my event?

How do I add a Dungeon Master to my event?

Where can I find Dungeon Masters to run Dungeons & Dragons games at my store?

Interested in holding Dungeons & Dragons events at your store but not sure where to find an experienced Dungeon Master (DM) to run them?

We recommend taking the following steps:

  1. Ask your regular D&D customers if they would like to volunteer to run some of your events.
    • Consider offering incentives for a person willing to be your Dungeon Master.
  2. Use the Wizards D&D Community website to advertise that you're looking for a Dungeon Master.
  3. Spread the word through your store's social media channels and your players.

There is no official certification to become a Dungeon Master, just experience and a love for the game!

For additional suggestions, please contact your local Wizards of the Coast office.

Wizards Event Reporter (WER)

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How can I login to the Wizards Event Reporter with my DCI number?

You can no longer log into any version of the Wizards Event Reporter with your DCI number. Please update WER to the current version and login with your Wizards Account.

What do I use to log in to WER?

Use your Wizards Account to log into WER.

If you don't have a Wizards Account, follow these instructions to get one.

How do I drop players before an event begins?

Didn't work? Contact your local support office.

How do I drop players during an event?

Didn't work? Contact your local support office.

How do I add a judge to my event?

How do I remove a Dungeon Master from my event?

How do I add a Dungeon Master to my event?

How do I run an event as "Player List Only"?

Didn't work? Contact your local support office.

How do I sort events by event status ("Active," "Delinquent," etc.)?

Didn't work? Contact your local support office.

How do I cancel an event?

Didn't work? Contact your local support office.

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Wizards Account System

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How do I get a Wizards Account?

If you do not have a DCI number:

1. Go to Accounts.Wizards.com and click "Create an Account" and follow the steps to set up your account.

If you already have a DCI number:

1. Go to Accounts.Wizards.com and click "Log In." (Not "Create an Account.")

2. Enter your DCI number and password. (Don't use your email address!).

3. On the next screen, complete your account information. Your Login ID is what you'll use to log into WER going forward.

4. Once you're logged in, make sure you recognize the DCI number listed in your information. If you do, you're all set! If not, move on to step 5.

5. Click "Combine Accounts."

6. Enter the login ID and password for your other account.

7. Choose the DCI number you'd prefer to keep. (The other one will be permanently unusable.)

Does my store need a Wizards Account or DCI number?

Stores don't have Wizards Accounts or DCI numbers; individuals do.

Each individual tournament organizer within your store (including store owners and managers) should have their own Wizards Account and password. This is what they will use to log into Wizards Event Reporter (WER).

Do not share your password with anyone. If your store has more than one T.O. (i.e. more than one person using WER), do not check WER's "Remember Me" box.

If you'd like to add more organizers to your store, you can do so by having them fill out the form on the My Store page.

How do I enroll players who don't have DCI numbers?

Direct them to accounts.wizards.com to create a DCI account using a PC or smartphone.

If they can't get online, or they're under 13 years old, issue a temporary DCI card and use the number on that card to enter them into WER. They can activate their DCI account online at a later time.

How should a player under 13 create a Wizards Account?

A child under the age of the 13 will need a parent's permission to create an account and receive a DCI number. You may issue a child a generic DCI card and instruct him or her to create an account, with a parent present, at a later time.

If a player can't sign up for a Wizards Account, can they still participate in an event?

Yes. Issue the player a generic DCI card. When you enroll a player in an event in WER, enter the number of the DCI card along with their first and last name. Then hand the card to the player and encourage him or her to follow the link on the card to create a Wizards Account at a later time.

Once a player creates a Wizards Account, they can claim the DCI number as their own. The first time a player claims a generic DCI card, they will be awarded 5 lifetime Planeswalker Points.

How should a player sign up for a DCI account? How long does it take?

If a player has a mobile device, tell him or her to go to accounts.wizards.com and follow the instructions. The player will automatically get a DCI number when they create an account. Signing up should take less than a minute.

Can I still use my old DCI cards?

While the old cards will work, the new cards will be easier for you to use. If you must issue players the old DCI cards, simply instruct players to create a Wizards Account and claim their DCI number online at dci.wizards.com as soon as they can. You should then dispose of, or recycle, the rest of the old cards. DO NOT fill out the player's personal information on the top of the card.

Will physical DCI cards be completely phased out?

Not at this time. We have new DCI cards available to ensure that everyone can participate in the event even if they can't sign up for a Wizards Account.

How do retailers receive the new generic DCI cards?

We will send each WPN location a shipment of new DCI cards within a few weeks. Once you receive your new DCI cards, please dispose of your old cards. If you need more generic DCI cards, select the "Membership Card" option from the Everyday Events and Materials section in WER.

How does my store get credit for new players who create their first DCI Number online?

When you report that player's first played event at your store, they will count as a new player for your organization.

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Judges

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How many judges should I have at my GPT or PPTQ?

This depends on the type of event and the number of players you expect to attend. Consult the charts below for our recommendation.

Grand Prix Trials:

Players expected Total Judges L3s L2s L1
200+ 6 1 2 3
160-199 5 0 2 3
120-159 4 0 1 3
64-119 3 0 1 2
33-63 2 0 0 2
Less than 33 1 0 0 1

Preliminary Pro Tour Qualifiers:

Players expected Total Judges L3s L2s L1
200+ 6 1 2 3
160-199 5 1 1 3
120-159 4 1 1 2
64-119 3 0 1 2
33-63 2 0 1 1
Less than 33 1 0 1 0
How do I remove a judge from my event?

Didn't work? Contact your local support office.

How do I add a judge to my event?

What are judges and what do they do?

Judges help facilitate Magic events and act as neutral arbiters of the game. They ensure that the game is fair, friendly, and fun for all players involved in an event.

At store level, judges ensure events are run correctly and fairly for all players. They help players of all skill levels, give advice, and build communities. For more information, please see the Magic Judge Wiki.

What events need a judge?

All competitive level REL events require a judge.

  1. Grand Prix Trials (L1+ judge required)
  2. Preliminary Pro Tour Qualifiers (L2+ judge required)
  3. Premium Tournaments/Qualifiers (L2+ judge required)

However, all events benefit from having a judge present so consider having one available for casual events as well.

How do I find and recruit judges for my Magic events?

Contact your Regional Coordinator for help finding and recruiting judges.

Do I have to compensate Magic judges?

Magic judges provide value for your events. Discuss this matter with your judge at the time you request their help with your event.

How can I or my players become a judge?

To become a judge, one should:

  1. Have some experience working at tournaments.
  2. Get in contact with other judges for help and mentoring.
  3. Learn the rules, policy, and procedures.
  4. Find any Level 2 or higher judge to administer your Level 1 certification test.

You can find more helpful tools and information to get started on the Magic Judge Wiki.

How do I contact a certified DCI judge?

Your local office can help connect you to a certified DCI judge in your area.

When you contact your local Wizards of the Coast office for assistance, please be sure to include the following in your email:

  • Your Name.
  • Store Name.
  • Store Address, City, State/Province, Zip/Postal Code, Country.
  • Preferred Phone Number.

One of the Regional Coordinators will follow up with you to provide you with the contact information for a local judge.

If you are seeking a certified DCI judge for a sanctioned event, we recommend contacting us a minimum of four weeks in advance.

Get chat assistance from judges.

Where can I get help from or about judges?

Need help finding a judge or have questions about the Judge Program? Regional Coordinators are your best resource. Regional Coordinators are available around the world to help with all aspects of the Judge Program and organized play.

To find the Regional Coordinator in your area, contact your local Wizards of the Coast office.

Find out more information about the Judge Program.

WPN Policies

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What if conducting background checks is illegal in my region?

You are required to comply with these requirements only to the extent permitted by applicable laws. Your compliance with local law will not constitute a breach of WPN Terms.

How often do I need to perform background checks?

Perform checks however often it takes to accurately represent to Wizards, when asked, that no person you engage has been convicted of any offense listed in the WPN Terms.

What counts as a sufficient background check?

A background check is sufficient if allows you to accurately represent to Wizards that the subject of the check has not been convicted of any offense listed in the WPN Terms, under any applicable law.

There are many agencies and services that can perform such a check. We recommend that you use a reputable third-party reporting service.

As a WPN member, who am I required to conduct background checks on?

Run background checks on all Staff*, which means anyone you have engaged (solicited, requested, contracted, asked, etc.) to interact with the public on behalf of your store.

*"Staff" is defined in the Terms and Conditions as “all people and companies you employ, utilize, engage or otherwise contract with to work or provide services in your Retail Store, to assist with conducting Events.”

How do I join the WPN Facebook group?

First, you must be listed on your store’s WPN profile as an owner, manager, or tournament organizer. If you are unsure, submit this form to be added to your store.

Once you have received the confirmation email that you have been added to the store’s profile, you can request to join the group here.

When you request, you will be sent an application survey via Facebook asking your store name and city, first and last name, & role at the store.

What should I do with leftover promotional materials?

Leftover promotional materials may be used to promote in-store play after the following Standard-legal set launches.

The set symbol for promo cards will match the set season that it belongs to.

Can alcohol be served in my WPN store?

Yes. However, alcohol must be kept separated from Wizards of the Coast sanctioned events. If a sanctioned event is taking place, alcohol cannot be sold or consumed in or around the play area. Stores that serve hard alcohol or liquor are not permitted into the WPN in North America. (For other regions, please contact Retail Support.) WPN stores still need to be family friendly and retail hobby gaming focused. Stores that place too much emphasis on alcohol may be refused entry into the WPN.

Can I host satellite sanctioned WPN events at an establishment that serves alcohol?

Satellite events can be held at establishments that serve alcohol. The establishment cannot serve alcohol in the area where the play is occurring, they cannot serve hard alcohol or liquor (in North America; for other regions, please contact Retail Support). The establishment must be family friendly and open to all ages. To add a satellite event location, please submit the request here.

Can I buy or sell products outside my territory?

The WPN is a purely promotional program and does not control the territory in which you are authorized to sell Wizards' product. Your authorized territory is determined through your distributor agreement or Wizards' or Hasbro's direct sales agreement. Please contact your distributor and/or direct sales representative to request information regarding your authorized territory.

Can I combine my WPN premier event (PPTQ, RPTQ, etc) with a third party event (SCG IQ, TCGPlayer Maxpoint Series)?

No. To avoid confusion over prize and event criteria, these events must remain separate, with separate prize pools.

However, running these events separately but in tandem at the same location is permitted. This can be an efficient way to create a deeper play experience.
 

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WPN Sign Ups

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Am I eligible to run FNM?

WPN locations of Core level and above are eligible to run FNM.

What is Friday Night Magic (FNM)?

A weekly night of Magic: The Gathering gameplay, occurring every Friday. Core level and above WPN retailers who schedule Friday Night Magic receive a no-charge kit of tools to help them offer a great Magic experience.

How do I become a WPN Retail Location?

To become a WPN retail location you will first need to apply to join the Wizards Play Network.

Typical features of a WPN retail location are listed below (requirements may vary by region):

  • A physical location in a commercial/retail district.
  • A retail area offering current Wizards of the Coast products for sale to customers.
  • A space to host organized play events.
  • A store sign.
  • Regular business hours.

Please contact your local Wizards of the Coast office to discuss the requirements for your area and whether your store meets them.

If you are not yet carrying Wizards of the Coast products, please contact one of our Authorized Distributors to get started!

What is a brick-and-mortar store?

A brick-and-mortar store is a permanent, physical retail store. Typical characteristics include:

  • Accessible to the public.
  • A store sign.
  • A sales floor/merchandising area.
  • A point of sale counter.
  • Regular business hours.
  • Location in a commercial or retail district.

If you own a brick-and-mortar store and are interested in the Wizards Play Network, sign up!

How do I become a retailer for Wizards of the Coast products?

Please contact one of our Authorized Distributors in your area to discuss ordering Wizards of the Coast products! Additional requirements such as having a physical brick-and-mortar retail location and meeting your distributor's specific qualifications typically apply.

Wizards of the Coast does offer direct purchasing in some regions. If we offer your region this service then our contact information will appear on our list of Authorized Distributors.

What is a sanctioning window?

A sanctioning window is a specific period of time during which you can sign up for a Wizards Play Network program.

  • Sanctioning windows usually occur at least 1-2 months before the program begins.
  • Many WPN programs, including Friday Night Magic and Magic Prerelease, must be scheduled during sanctioning windows.
  • WPN programs with sanctioning windows cannot be scheduled after the window has closed.

Check our website regularly to avoid missing out! View upcoming programs and events.

What is WER, or Wizards Event Reporter?

Wizards Event Reporter (WER) is the downloadable program used to schedule, run, and report events for all Wizards Play Network (WPN) retail locations.

Download Wizards Event Reporter to get started!

To log in and use WER, you will need to:

  • Be enrolled in the WPN as a store owner or tournament organizer.
  • Have WER downloaded and installed on your computer.
  • Know your DCI number and password.

If you still have questions or need assistance with your DCI number and password, please contact your local Wizards of the Coast office.

How do I run and report events?

Once you've joined the Wizards Play Network (WPN), scheduling, running, and reporting events is all completed through our downloadable Wizards Event Reporter (WER) program.

Start by scheduling your event in WER. Once you're ready to run your event, WER makes it easy by:

  • Automatically pairing players each round.
  • Generating standings.
  • Setting up playoff rounds (if applicable).

Once the event is over, simply upload your results through WER to get credit for hosting the event.

Download Wizards Event Reporter to get started!

How do I get events?

Looking to schedule or report an organized play event at your store? You'll need to be part of the Wizards Play Network (WPN) to get started!

If you're a store owner, sign up to join the Wizards Play Network.

If you're a tournament organizer looking to run events for an existing WPN retail location, sign up here.

Once your store has joined the WPN, you'll be able to schedule and report events for Magic: The Gathering, Dungeons & Dragons, and Kaijudo*. Your store's future events will appear on our Store & Event Locator for new and existing players to see!

As your store moves up in the WPN, you'll gain access to additional programs such as Friday Night Magic. You'll unlock more exciting benefits at each WPN level!

* Kaijudo programs are available only in North America.

How can I contact you with questions about the WPN?

This website has been designed to assist with general questions you may have about the WPN. Your question may be answered in our FAQs.

If you need additional assistance or information, please contact your local Wizards of the Coast office.

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Store Information Changes

Select a question to view the answer.

How do I add or remove store contacts and organizers on my store account?

You must be a store owner or manager to add or remove organizers.

To Remove a Store Contact or Organizer:

Contact your local Wizards of the Coast office and make a request to remove an individual from your store's contact list.

To Add a Store Contact or Organizer:

 

  1. Go to WPN.Wizards.com/My-Store and click "Add a Tournament Organizer" (TO).
  2. Fill out the form. The new TO will receive an email with instructions.
  3. After the TO has completed the instructions, your Retail Support representative will contact you to confirm your new organizer.

 

How do I unsubscribe from the WPN Update and other WPN emails?

WPN members are required to maintain a valid email address so that we can provide important information about our programs and services. While we will honor your request to unsubscribe from our email communications, we will also terminate your WPN membership.

If your WPN membership is terminated:

  • You will no longer be able to schedule or report WPN events
  • We will notify the owners of all WPN stores you are associated with that you have requested termination of your WPN membership
  • Any and all unreported and future events you have scheduled may be cancelled
  • If you are a store owner and have a Wizards Direct Sales Account, that account will be cancelled

If you are certain you want to unsubscribe from WPN emails and terminate your WPN membership, contact us.

How can I change my store information in the Store & Event Locator?

Ensuring that your store's information is up-to-date will help new players find your store!

For store owners and managers, please fill out our "Edit Store Information" form to update your store information.

If you are a tournament organizer, please ask your store owner or manager to visit our website and fill out the "Edit Store Information" form.

Be sure to check our Store & Event Locator regularly to make sure that your store's information is current.

How does my store deal with an organizer leaving?

Wizards Play Network (WPN) levels and benefits are associated with your WPN retail location and will not change if a tournament organizer leaves.

It is important for your store to have a tournament organizer since they can help you with running events and detailed WPN program questions. Once you have identified a replacement tournament organizer, please follow the steps below:

  1. Contact your local Wizards of the Coast office so we can remove the former tournament organizer from your store's contact list.
  2. Find a new tournament organizer to run your events.
  3. Your new tournament organizer must sign up for the WPN before they can be added to your store.
  4. We will contact the owner of your store to confirm the addition of your new tournament organizer.

Consider asking a certified DCI judge to help you find a new tournament organizer. Certified DCI judges are experts on WPN programs and are very knowledgeable about running and reporting WPN events. Contact your local Wizards of the Coast office for assistance with contacting a judge.

What if my events are too big to fit in my store? Can I run my larger events elsewhere?

We want you to be able to host excellent events for your players and we understand that sometimes this requires an alternate venue.

To designate an external play location for your store, simply follow these steps:

  1. Find a public venue that would be suitable for organized play.
  2. Make sure your venue has adequate space and amenities for your event(s).
  3. Submit a request to register your play location.

Benefits of registering your play location include:

  • Your events will count towards your store's WPN level.
  • Players can find your play location in our Store & Event Locator.

Note: Some programs such as D&D Encounters must be run in your store and cannot be held elsewhere.

For additional questions, please contact your local Wizards of the Coast office.

Direct Sales

Select a question to view the answer.

How do I place a direct sales order?

If your store is an approved member of our Direct Sales program, you will receive a weekly email with a list of available products.When you are ready to place an order, you can call our Retail Support team at 1-800-564-1636 or follow these steps to request your order via email:

  1. Select "Place a Direct Sales Order" on the WPN Resources page. (Bookmark this page.)
  2. Sign in with your Wizards Account.
  3. Fill out the required fields. In the “Question” field, enter the products and quantities you wish to order.
  4. Click “Continue” to submit your request.

You will receive an email to confirm your order.

How do I buy directly from Wizards?

Direct purchasing from Wizards of the Coast is available in some regions. Direct purchasing requires an application process and additional requirements may apply. If you are interested in applying to buy directly from Wizards of the Coast and are located in a region that offers direct sales, visit our Direct Sales Program page and follow the steps under “How to Apply.” Be sure to review the program requirements before applying.

If you are interested in applying to buy directly from Wizards of the Coast, please contact your local Wizards of the Coast office for more information.